About
MARTA

Key Performance Indicators

Mobility Complaints per 1K Boardings

Definition: Measures customer complaints about Mobility service (for example, on-time performance; operator courtesy; etc.) per 1,000 MARTA Mobility boardings.

Performance (February 2024):

Complaints per 1K Mobility Boardings was 4.21 in February 2024, which did not meet the target of 4 or less.